At Tech And Vape Solution Ltd, customer satisfaction is our top priority. We stand behind the quality of our tech accessories. However, if you are not entirely satisfied with your purchase, we are here to help. Please review our comprehensive return and refund policy below.

1. Return Window (30 Days) We have a strict 30-day return policy. This means you have 30 days after receiving your item to request a return. If 30 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition that you received it.
• It must be unworn, unused, and completely free from any signs of wear or damage.
• It must be in its original, unopened packaging with all original tags, manuals, and accessories included.
• You must provide the receipt or proof of purchase.

3. How to Initiate a Return To start a return, please follow these steps:

• Contact our customer support team at support@techandvapesolution.co.uk with your Order Number and the reason for the return.
• If your return is accepted, we will send you instructions on how and where to send your package.
• Return Address: Tech And Vape Solution Ltd, Flat 24 Alwyne Court, 6 Garnet Place, West Drayton, England, UB7 7GG, United Kingdom.
• Please Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

• Defective or Incorrect Items: If the product is defective, damaged upon arrival, or if you received the wrong item, Tech And Vape Solution Ltd will cover the return shipping costs.
• Customer Remorse (Change of Mind): If you are returning the item because you changed your mind or ordered the wrong product by mistake, you will be responsible for paying your own shipping costs for returning your item. Return shipping costs are non-refundable.

5. Refund Process & Timeframe (Within 7 Days) Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or rejected.

• If approved, your refund will be processed immediately.
• A credit will automatically be applied to your original method of payment within 7 days.
• Please remember: It can sometimes take a little extra time for your bank or credit card company to process and post the refund to your account after we have issued it.

6. Late or Missing Refunds If you haven’t received a refund after 7 days of our confirmation email:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@techandvapesolution.co.uk.

7. Contact Us For any questions regarding our Return and Refund Policy, please get in touch with us:

Phone: +44 747-977-9826
Friday – Saturday: 10:00 AM – 9:00 PM

Company Name: Tech And Vape Solution Ltd

Email: support@techandvapesolution.co.uk